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FAQs & Q&A

How to Raise a Ticket to AWS Support for FM Issues

How to Raise a Ticket to AWS Support for FM Issues

Issue/Error : ValidationException: Operation not allowed

  • Service : Amazon Bedrock Chat/Text Playground.

  • Description : The operation to run a specific task in Amazon Bedrock Chat/Text Playground fails with the error ValidationException: Operation not allowed. Despite following the steps and trying both root access and an IAM user with admin access , the issue persists, and the operation is restricted in the account.

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Cause of the Issue:

  • Account Restrictions : This issue is likely due to account-level restrictions in the New AWS Account , as indicated by the error message.

  • Limitations : Since the account is a New account, some advanced features of Amazon Bedrock may be restricted for new users.

Fix and Request from AWS Support:

  • Fix : The issue appears to be related to service restrictions tied to account limits , especially since it's happening on a New account.

To raise a ticket to AWS Support for issues (i.e., ValidationException: Operation not allowed in the Amazon Bedrock Chat Playground), follow these steps:

1. Sign In to AWS Management Console

2. Go to AWS Support

  • In the AWS Management Console , Search "Support".

  • Then, click on "Support".

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3. Create a New Support Case

  • On the Support Center page, click "Create case".

  • You’ll be given options for "Account and Billing Support".

    • For your issue, choose "Account and Billing Support". (Technical - We don't have access under the Free tier)

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4. Fill Out the Support Case Details

  • Issue type : Select “Account and Billing" , depending on the nature of your problem.

  • Category : Select the category related to your issue ("Bedrock Allowlist").

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  • Subject : Enter a concise summary, like "Unable to run operation in Amazon Bedrock Chat Playground: ValidationException."

  • Description : Provide a detailed description of the issue, including the error message, what you were trying to do, and any relevant steps you’ve already taken to troubleshoot the problem.

    • You can mention the ValidationException error, and that you’re unable to proceed with generating responses in the Chat Playground due to restrictions.

Dear AWS Support Team,

I hope this message finds you well.

I am currently working with a new AWS account and encountering an issue when trying to run a specific operation in the Amazon Bedrock Chat/Text Playground. The operation fails with the following error message:

ValidationException: Operation not allowed

I have followed the official AWS documentation for setting up and nurturing a new account, and this step is part of the process provided by AWS. Despite this, I am unable to proceed with the operation, as it seems restricted in my account.

I have tried performing the operation using both the root account and an IAM user with admin access, but the issue persists. I would appreciate your guidance on how to resolve this issue.

Could you please assist in resolving this issue or guide me on how I can enable this operation for my account?

Thank you in advance for your assistance. I look forward to your prompt response.

Best regards,

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5. Attach Screenshots

  • If you have screenshots (like the one you uploaded), attach them to give AWS Support a clearer view of the error.

  • Use the "Attach a file" button to upload relevant documents or images (e.g., the screenshot showing the error).

  • Now, as we are using our free tier account for learning, "I am using this account for learning."

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6. Submit the Case

  • Once all the details are filled out, it will give you some recommendations you can try them out.

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  • Go to contact us. Click on "Submit" to create the support case.

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8. Wait for AWS Support Response

  • AWS Support will review your case and get back to you with a response, which may involve troubleshooting steps or more information regarding the service issue.